Shipping + Returns
At ELONE we would like to make your shopping experience carefree. As we all know buying an item online is exciting and you want it wear it as soon as possible.
We offer free express shipping on orders over $100AUD
Once your order is placed it will be dispatched within 24 hours of placement or next business day.
We use Australia Post as our service provider in Australia - no signature is required upon delivery.
Here at ELONE we understand that shopping online can be difficult. Unfortunately with our closing day sale, we do not offer refunds on all sale items including discount code purchases. If you wish to exchange for another size, please contact us on email@example.com.
For an exchange, they must be original packaging and tags to be still attached, not worn or washed, and no makeup stains. Once you receive your purchase we do advise to try it on as soon as possible, if you have any concerns or unhappy with your purchase please email us on firstname.lastname@example.org and we will respond efficiently.
All return costs are at responsibility of the customer.
All returns are to be sent to:
PO BOX 490
PERTH W.A 6932
All of our items are checked before they are packaged and sent. They are wrapped with care to ensure it arrives safely to our customers. However, in an instance that this has occurred please contact us on email@example.com and we will organise a replacement for you.
For returns on faulty items, they follow the same return requirements as returns and exchanges (ie. not worn, original packaging etc.).